Must Have 5 Best Call Tracking Software of 2022(Reviewed & Ranked)

Running a call centre is a difficult endeavour. There are so many moving elements that it’s difficult to keep track of them all. There’s a lot to consider, from the customer service workers answering calls to the management attempting to keep track of productivity.

However, call monitoring is one of the most crucial parts of any call or contact centre. While organisations may utilise a variety of conference call services, not all of them provide call tracking.

Furthermore, if you want other services like live chat software included as part of your subscription, you’ll need to select a business that provides both.

You’ll examine your calls over time, look for methods to improve, and assist your employees in becoming more productive. More efficient. More effective.

But it all hinges on one thing: your ability to hunt down those missed calls.

You’ll need the support of a call tracking software tool, as well as maybe additional services, to do this.

So What Are The Best Call Tracking Software Apps?

  1. Nimbata – 5/5
  2. CallRail – 5/5
  3. Hubspot Call Tracking – 5/5
  4. Activedemand – 5/5
  5. Ringba – 5/5

A Good Call Tracking Software’s Essential Elements

I’m sure you’re thinking something along those lines. There are hundreds of call tracking applications available. And many of them look to be very similar on the surface. So, how do you know which ones are superior than others?

These are some of the most crucial characteristics to search for:

  • Recording is simple – One of the most significant aspects of any call monitoring programme is the ability to record phone calls, which is also one of the most basic. You may save your talks for posterity by recording them. You may assess how they went, find any flaws, and gain insight into your whole sales call approach. You may also analyse individual calls from members of your team, highlighting their strengths and flaws and providing feedback to assist them improve their sales abilities.
  • A dashboard that is centralized. – All of your stats. Everything is at one spot. A good dashboard will be centralized, meaning there will be just one source of truth. It should include a lot of images to make crunching the data easy for you. It should be quite interactive, allowing you to experiment with various factors. In other words, it should provide you with all of the information you require on your sales and/or marketing plan.
  • Analytics and reporting – The majority of call tracking solutions provide reporting and analytics. You’ll receive automatic reports on the success of your campaign. You’ll also have regular opportunity to analyse the data and make improvements.
  • Analytics and reporting – The majority of call tracking solutions provide reporting and analytics. You’ll receive automatic reports on the success of your campaign. You’ll also have regular opportunity to analyse the data and make improvements.
  • Analytics and reporting – The majority of call tracking solutions provide reporting and analytics. You’ll receive automatic reports on the success of your campaign. You’ll also have regular opportunity to analyse the data and make improvements.
  • Features that are automated – Platforms with certain automated functions are also available. You might be able to automate reports or even your calling strategy using dialling, for example. Almost every type of automation may help your staff become more productive. After all, it fully eliminates the need for certain human labour.
  • May More..

List of best call tracking software 2022

1. Nimbata

Nimbata is a call tracking and analytics tool that helps you gain a better understanding of your consumers and convert them. You’ll be able to study what consumers have to say, spot flaws, and progressively improve your sales and client acquisition methods using it.

Pricing :

Starting at $29.00 per month
Pricing is done on a feature-by-feature basis.
Yes, there is a free trial available.
Yes, there is a free version.
DETAILS ON PRICES (Provided by Vendor):
The only call monitoring tool that costs by the number of calls answered rather than by the minute!
RESOURCES FOR PRICING:
Become a well-informed shopper: Understanding the True Cost of Business Software Pricing Guide for Call Recording Software

2. CallRail :

CallRail is an excellent tool for determining which campaigns are generating phone calls.

You must correctly measure and manage your phone conversations if your firm delivers high-quality client interactions.

Furthermore, if you’re searching for call monitoring software that’s easy to use and gives you insight into which of your digital marketing initiatives are generating phone calls, this platform is a terrific option.

Pricing :

CallRail is available in five different price variants, ranging from $30 to $145. CallRail is also available for a free trial. Examine the various price editions below to find which edition and features best suit your budget and requirements.

3. HubSpot

Hubspot is well-known for tracking website visitors and email exchanges, making it a good choice for companies who want to keep track of every marketing connection. Hubspot is a comprehensive platform aimed at assisting small businesses in their growth.

This is a free option that includes all of the functionality you’ll need to get started with their call tracking software.

The call tracking tool in Hubspot’s marketing automation platform is a great addition since it allows firms to trace every marketing engagement linked to such calls. Hubspot’s call monitoring function is a terrific solution if you want to prioritise your sales calls and make sure you’re engaging with the correct leads.

You can also make calls from your browser, allowing you to keep track of the full client experience from one place.

Pricing :

Hubspot Call Tracking is a free tool with all the functionality you’ll need to get started.

4. ActiveDemand

You’ll receive access to a whole suite of marketing automation tools with ActiveDemand—not it’s just a call tracking software. If you choose to utilise it, you’ll have access to simple integrations as well as the possibility of a total redesign of your present marketing and sales approach.

Pricing :

You have to book a demo before pricing.

5. RingBa

RingBa is a call monitoring and analytics platform geared for marketing, salespeople, and contact centres. Its customizability, intuitiveness, and built-in reporting make life easier for you—and your campaigns more effective.

Pricing :

Starting at $99.00 per month
Pricing is done on a feature-by-feature basis.
Yes, there is a free trial available.
Yes, there is a free version.
DETAILS ON PRICES (Provided by Vendor):
Ringba is available in three different price options, as shown below. There is a free trial available. Basic: It’s completely free. Premium membership is $99 per month. Enterprise: For price, please contact Ringba directly.
RESOURCES FOR PRICING:
Become a well-informed shopper: Understanding the True Cost of Business Software Pricing Guide for Call Tracking Software

CONCLUSION
The call monitoring software gives users a clearer idea of how customers might locate your company. These phone monitoring applications allow you to trace the source of calls and, as a result, you’ll be able to figure out what time our audience looks at our business and which marketing approaches will persuade them to contact you. 21Twelve Interactive is a one-stop solution if you’re seeking for a firm that can supply you with a function to trace your calls.

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Critaudit review is focused on the ever-evolving ecosystem of customer products both digital and physical. Critaudit is humanized in a world where technology shouldn’t be the only focus.

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